This is a fraud alert and scam warning based on a real business transaction involving Brother Medical (Shanghai) also known as Shanghai Brother Medical Manufacture

Castle Mobility LLC entered into a commercial agreement with this supplier for medical equipment. What appeared to be a legitimate transaction resulted in non-delivery of goods and refusal to issue a proper refund.

This article documents the experience to help other businesses avoid similar situations.

Company Information

  • Address: 606 Qiushi Building, 788 Guangzhong Rd, Jing'An District, Shanghai
  • Email: info@brothermedical.com
  • Phone: +86-13916895529
  • Website: https://www.brothermedical.com/

How the Situation Started

The supplier presented itself as an established manufacturer, claiming to supply products across multiple regions globally.

Communication was:

  • Professional
  • Friendly
  • Responsive

They emphasized:

  • High product quality
  • Competitive pricing
  • Strong production capability

They also committed to production and readiness within approximately one month.

Key Pattern Observed

During the initial stage:

  • The supplier created confidence through consistent communication
  • They positioned themselves as reliable and experienced
  • They encouraged quick payment of a 30% deposit to begin production

At this stage, everything appeared normal.

What Actually Happened

After the deposit was paid:

  • The promised timeline was not met
  • Production updates became unclear and inconsistent
  • The goods were ultimately never delivered
  • No firm or reliable delivery date was provided

Over time, communication deteriorated and no resolution was offered.

Refund Response

When a refund was requested:

  • The supplier did not offer a standard international refund method

As a result, the payment remains unresolved.

Final Outcome

  • Goods: Not delivered
  • Payment: Not returned
  • Resolution: None provided

Castle Mobility LLC considers this a case involving serious business misconduct and failure to honor contractual obligations.

Warning to Buyers

Extreme caution is strongly advised when dealing with:

Brother Medical (Shanghai)
Shanghai Brother Medical Manufacture

This experience highlights risks including:

  • Failure to deliver goods
  • Breakdown in communication after payment
  • Inability to recover funds through standard channels

Conclusion

This case demonstrates how a supplier can appear credible during early negotiations but fail to meet basic business obligations afterward.

Businesses are advised to perform thorough due diligence and use secure payment methods when dealing with overseas suppliers.

 

Timeline of Events & Actions Taken

Below is a documented timeline of key events and actions taken by Castle Mobility to address the issue:

  • April 7, 2026 Fraud claim submitted to Bank of America under reference number 07APR2026-682837
  • April 8, 2026 Filed a fraud complaint on Made-in-China.com related to SH Brother Co., Ltd. Download here