At Castle Mobility, we ship heavy, medical-grade mobility equipment that requires careful handling, coordination, and reliable carriers. This page explains how orders are processed, shipped, delivered, and what to expect once your order is on the way.
Order Processing
Orders typically begin processing within 1–3 business days after payment confirmation. Processing times may be longer for custom, made-to-order, or special-configuration items. Processing time does not include weekends or holidays. Once an order enters processing or fulfillment, changes or cancellations may not be possible.
Shipping Methods & Carriers
We ship using reputable carriers and logistics partners depending on item size, weight, destination, and service selected. Shipping methods may include standard ground, expedited shipping, freight/LTL delivery, or white glove/inside delivery where available. Carrier selection is determined at the time of shipment.
Shipping Costs
Free shipping is built into product pricing where offered and shown at checkout. Expedited shipping, freight, or special delivery services may incur additional charges. Any applicable taxes, duties, or fees are the responsibility of the customer where required by law.
Estimated Delivery Times
Delivery times vary based on the product, shipping method, and destination. Transit time begins only after processing is complete and the order has shipped. Delivery estimates are not guaranteed and may be affected by carrier schedules, weather, holidays, or other factors beyond our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates are provided by the carrier and may take time to appear after shipment.
Delivery Locations & Restrictions
We ship to valid delivery addresses as permitted at checkout. PO Boxes may not be accepted for oversized, freight, or special-handling items. Customers are responsible for providing accurate and complete delivery information. Orders returned due to incorrect or incomplete addresses may be subject to re-shipping and additional charges.
White Glove & Inside Delivery
White glove or inside delivery services may include in-home placement, basic setup, or packaging removal where offered. These services may extend delivery time and are non-refundable once scheduled or performed. Access requirements and delivery instructions must be provided in advance.
Delivery Delays
Delivery dates are estimates only. Castle Mobility is not responsible for delays caused by carriers, weather conditions, labor disruptions, holidays, or other events beyond our control.
Damaged or Missing Shipments
If an item arrives damaged or appears missing, contact us within 48 hours of delivery with photos and order details. Customers are responsible for inspecting deliveries at the time they are received.
Risk of Loss
Risk of loss passes according to the carrier’s delivery confirmation and applicable shipping terms.
Returns & Refunds Reference
Delivery information works in conjunction with our Returns & Refunds Policy. Please review that policy for return eligibility, timelines, and conditions.
Contact Us
For delivery or shipping questions, contact info@castlemobility.com.