Castle Mobility values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or purchase our products. By using our website or services, you agree to the practices described below.
Information We Collect
We may collect personal information such as your name, email address, phone number, billing and shipping address, order details, and account information if you create one. We may also collect technical information including IP address, browser type, device information, pages visited, and cookies or similar tracking technologies.
How We Use Information
Information may be used to process and fulfill orders, arrange shipping and delivery, provide customer support, manage accounts, communicate about orders or services, prevent fraud, comply with legal obligations, improve our website and services, and send marketing communications where permitted. You may opt out of promotional emails at any time.
Payment Processing
Payments are processed by third-party payment providers. Castle Mobility does not store full credit card or bank details. Payment processors handle your payment information under their own privacy policies.
Sharing of Information
We do not sell personal information. We may share information with trusted third parties such as payment processors, shipping carriers, fulfillment partners, IT and hosting providers, analytics services, fraud prevention services, and legal or regulatory authorities when required by law or to protect our rights.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate, analyze traffic, and improve user experience. You can control cookie settings through your browser, though disabling cookies may affect site functionality.
Email and Communications
Transactional emails related to orders or accounts are sent automatically. Promotional communications are optional and include an unsubscribe option.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security against unauthorized access beyond our reasonable control.
Data Retention
Personal information is retained as long as necessary for business, legal, tax, or regulatory purposes, after which it may be securely deleted or anonymized.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to verification and legal requirements. Certain information may need to be retained for compliance purposes. California and other applicable privacy rights will be honored as required by law.
Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Policy Updates
We may update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.
Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at info@castlemobility.com.