FAQ

No. You can check out as a guest. Creating an account allows you to track orders, view order history, and manage your information more easily.

You can create an account by clicking the “My Account” or “Register” option on the website and completing the registration form.

Use the “Forgot Password” option on the login page. A password reset link will be sent to your registered email address.

Yes. Once logged in, you can update your personal details, shipping address, and password from your account dashboard.

After logging into your account, you can view all past and current orders under the “Order History” section.

Yes. You can update your email address from your account settings. Future notifications will be sent to the updated email.

Yes. We take data protection seriously and use industry-standard security measures to protect your personal information.

Once your order ships, tracking information will be sent to your email and will also be available in your account under order details.

Order changes or cancellations may be possible before shipment. Please contact customer support as soon as possible for assistance.

To request account closure, please contact customer support using the contact information listed on our website.

Castle Mobility offers electric wheelchair rentals with flexible daily, weekly, and monthly rental plans. Rentals are designed for short-term and extended use, with a maximum rental period of two months.

Yes. A $150 refundable security deposit is required for all electric wheelchair rentals. A valid government-issued photo ID and a credit card in the renter’s name are required at the time of rental. The security deposit is subject to inspection after the wheelchair is returned and may be fully or partially refunded.

Normal wear and tear from proper use is acceptable. Damage caused by misuse, negligence, accidents, or improper handling may result in repair, cleaning, or replacement charges. Severe damage may require full wheelchair replacement at the customer’s expense.

Customers may cancel an electric wheelchair rental at any time. Any unused rental period will be refunded minus a $25 administrative cancellation fee. The administrative fee applies only to early cancellations.

Yes. In select cases, electric wheelchair rental payments may be applied toward the purchase of an electric wheelchair. Depending on the model, up to 50% or 70% of rental fees may be credited toward the final purchase price.