These Terms & Conditions govern your access to and use of the Castle Mobility website and the purchase of products from Castle Mobility. By browsing, accessing, or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Returns & Refunds Policy, and Delivery Information, each of which is incorporated by reference and forms part of this agreement. If you do not agree to these Terms or the referenced policies, please do not use our website or services.
About Castle Mobility
Castle Mobility is an independent, specialty mobility retailer offering heavy, medical-grade mobility equipment. Our products require careful handling, coordinated logistics, and clear purchasing agreements. We are not a rental, trial, or try-before-you-buy service.
Eligibility & Use of Website
You must be at least 18 years old to use this website or place an order. You agree to use the website only for lawful purposes and not to engage in fraud, abuse, interference, data scraping, or any activity that disrupts our operations or harms other users. We reserve the right to restrict or terminate access for violations.
Product Information & Accuracy
Product descriptions, specifications, images, and other content are provided for general informational purposes. Manufacturers may update designs, features, packaging, or specifications without notice. Minor differences may occur and do not constitute defects. We reserve the right to correct errors, inaccuracies, or omissions at any time without liability.
Pricing, Availability & Errors
All prices and availability are subject to change without notice. We reserve the right to cancel or refuse any order due to pricing errors, inventory issues, suspected fraud, or other operational reasons. An order confirmation does not constitute acceptance of your order.
Orders & Acceptance
Orders are subject to review and acceptance by Castle Mobility. We reserve the right to limit quantities, cancel orders, or request additional verification before acceptance. Order acceptance occurs only after processing or shipment begins.
Payments & Processing
All payments must be authorized at checkout. Payments are processed by third-party payment processors. Castle Mobility does not store full payment card details. Payment processing fees charged by financial institutions are non-refundable.
Shipping & Delivery
Delivery dates are estimates only and are not guaranteed. Castle Mobility is not responsible for delays caused by carriers, weather, labor disruptions, holidays, or other events beyond our control. Risk of loss passes according to applicable shipping terms and carrier policies as outlined in our Delivery Information.
Returns, Refunds, Replacements & Exchanges
All returns, refunds, replacements, and exchanges are governed by our Returns & Refunds Policy. In the event of a conflict between these Terms and the Returns & Refunds Policy, the written policy shall control.
Warranty Disclaimer
Products are sold as-is except for any manufacturer warranty provided directly by the manufacturer. Castle Mobility disclaims all implied warranties to the maximum extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.
Limitation of Liability
To the fullest extent permitted by law, Castle Mobility shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website or purchase of products. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Castle Mobility, its owners, employees, and partners from any claims, losses, damages, liabilities, or expenses arising from your misuse of the website, violation of these Terms, or violation of any law or third-party rights.
Intellectual Property
All website content, including text, images, logos, graphics, and designs, is owned by or licensed to Castle Mobility and is protected by intellectual property laws. Unauthorized use, copying, or distribution is prohibited.
Refusal of Service
Castle Mobility reserves the right to refuse service, cancel orders, limit transactions, or terminate accounts at its discretion, particularly in cases of fraud, abuse, excessive returns, or policy violations.
Third-Party Links
Our website may contain links to third-party websites. Castle Mobility is not responsible for the content, policies, or practices of those sites.
Governing Law & Venue
These Terms & Conditions are governed by the laws of the state in which Castle Mobility operates, without regard to conflict of law principles. Any disputes shall be brought in the appropriate courts within that jurisdiction unless otherwise required by law.
Changes to Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.
Entire Agreement & Severability
These Terms, together with our Privacy Policy, Returns & Refunds Policy, and Delivery Information, constitute the entire agreement between you and Castle Mobility. If any provision is found unenforceable, the remaining provisions will remain in full force and effect.
Contact Us
For questions regarding these Terms & Conditions, contact info@castlemobility.com.